Terms and conditions are created to protect both you and P.TM. Should an unforeseen event prevent you from traveling with us all conditions are in place.
A deposit of the total amount is required for the reservation
We must receive a document in writing to inform us about your cancelation.
Should you decide to deviate from your planned itinerary, while you are in Morocco, any additional expense resulting from any unscheduled changes must be paid directly to those providing the service. NO REFUND will be considered for unused, pre-booked accommodations.
Should you become dissatisfied with the accommodation or any other service provided by P.T.M, the matter MUST be reported immediately to the organization concerned (Hotel Manager, Agents etc.) so that your concern can be addressed immediately and a remedied. Followings those steps your concern must be reported, in writing, to P.T.M within 10 days of your return to your original origin of departure. Your expert guide/driver will be the acting assistant agent should an issue present itself while traveling around Morocco. Report any concerns to him immediately.
P.T.M will NOT accept liability for any additional cost, which you may incur as a result of delays or cancellation of domestic or international flights, or any other mode of transportation for any reason. We regret that it is not possible to recover the cost of unused, pre-booked accommodation or service. Any additional costs involved in such a delay are your (the client) responsibility. If a delay is caused by technical problems, the airline will typically provide airport meals and accommodations where necessary. In the event of bad weather conditions, strikes or traffic control etc., the airline usually will not offer any kind of compensation as the delay is outside of their control.
P.T.M accepts responsibility for ensuring the vacation that you booked with us (land only), is delivered as outlined in your itinerary. Accommodation, private car, guide/driver who will maintain a high quality of service for all of our travelers for the duration of the trip, and airport transfers.
P.T.M will do everything possible to ensure your safety and satisfaction during your visit to Morocco, P.T.M is not liable for any personal injury or loss that may incur while you are in Morocco. We highly recommend that you purchase travel insurance.
Our customers are required to provide for themselves all necessary insurance against personal injury, loss, damage, theft, cancellation, delay etc. Please note that by sending P.T.M your payment, you do agree to our terms and conditions without the signing of this contract.
IMPORTANT : We require a standard deposit of the total tour cost to guarantee your tour, accommodations, vehicle, and driver/guide. We will confirm your booking with an email. The remaining amount will be invoiced on your arrival in Morocco. You will receive an email Indicating the various advance payment options, whether from the United States, Europe or Morocco.
We thank you for your interest and we are looking forward to meeting you in Morocco.