We must receive a formal document in writing to inform us about your cancellation. We recommend doing this as early as possible to minimize any third-party fees from hotels or service providers.

Should you decide to deviate from your planned itinerary while you are in Morocco, any additional expense resulting from unscheduled changes must be paid directly to those providing the service. Please note that no refunds can be considered for unused, pre-booked accommodations or scheduled transport as these are reserved exclusively for you.

Should you become dissatisfied with the accommodation or any other service provided, the matter must be reported immediately to the organization concerned (Hotel Manager, Agent, etc.) so that your concern can be addressed and remedied on the spot.

Following those steps, your concern must be reported in writing to Private Tours of Morocco within 10 days of your return. Your expert guide or driver acts as your assistant agent; please report any concerns to them immediately so they can provide on-the-ground support.

Private Tours of Morocco will not accept liability for any additional costs incurred as a result of delays or cancellation of domestic or international flights, or any other mode of transportation. We regret that it is not possible to recover the cost of unused, pre-booked accommodations or services due to transport delays.

If a delay is caused by technical problems, the airline typically provides meals and accommodations. In the event of bad weather, strikes, or traffic control, airlines usually do not offer compensation as the delay is outside of their control.

While we take every precaution to ensure your journey is safe and seamless, unforeseen events can occasionally happen. We highly recommend purchasing comprehensive travel insurance prior to your departure. This ensures you are fully protected against personal injury, loss, damage, theft, cancellation, or travel delays.

By securing your booking with us, you acknowledge that obtaining necessary insurance is your responsibility, allowing you to relax and fully immerse yourself in your Moroccan adventure.

We require a standard 30% deposit of the total tour cost to guarantee your tour, accommodations, vehicle, and dedicated driver/guide.

• Confirmation: We will confirm your booking via email once the deposit is received.
• Balance: The remaining amount will be invoiced upon your arrival in Morocco.
• Options: You will receive an email indicating various advance payment options, whether transferring from the United States, Europe, or within Morocco.

• PayPal (Accepted for deposits only)
• Bank Transfers
• Cash

We thank you for your interest and look forward to hosting you for an unforgettable experience in Morocco!